REFUNDS & RETURNS

Hopefully, it will never happen, but if you do decide you would like to return an item to Leaf Lane Studio, please read the information below and follow the necessary steps.

RETURNS

If you have placed an order and it hasn’t yet been dispatched to you, simply pop an email to hello@leaflanestudio.com with your order number and a little note to say you have decided to cancel, and I will issue you a refund within 24-48hrs.

If you have received an ‘order dispatched’ email from me, but have changed your mind, please just email me (as above) and when the order has arrived post it back to me (I will issue all the details you will need but please be aware that you will be responsible for the postage cost for this return).

In the unlikely event that you have opened your order and realised it just wasn’t quite what you thought, please contact me at hello@leaflanestudio.com and then return it to me, as stated above, in its original packaging and in a saleable condition for a full refund to be issued.

Please be aware that refunds can take several days to reach your bank account, depending on the day it is issued and what bank you are with.

If you have purchased an item from me at an in-person event, the above applies, simply email me at hello@leaflanestudio.com with your proof of purchase and I will be happy to discuss a return or exchange if the item is in a saleable condition.

DAMAGED / INCORRECT / FAULTY ITEMS & COMPLAINTS 

If I have accidentally sent you the wrong item in your order, or you have a complaint or comment you wish to make in response to a product you have purchased from Leaf Lane Studio, please email me and I will organise a swap or refund, depending on your circumstances and the product condition.

If you have received a damaged parcel or an item that is damaged, please take a few photographs to show me what has happened and email them over to me at hello@leaflanestudio.com and I will get right on sorting all of that out for you!

To sum up, email me on hello@leaflanestudio.com, and let’s chat it out!